I was disappointed by the lack of communication. My therapist changed during my lash lift without informing me. I told both ladies my eyebrows barely grow back and requested minimal waxing and a straighter shape. As my eyes were closed for the lash lift, I couldn’t see what was being done. Although the therapist was gentle, she didn’t check the shape with me before waxing and removed far more hair than I wanted. I’m now left with very thin brows, which is upsetting as they don’t grow back well.