Unfortunately the beautician was about 15 minutes late (my appointment was the first of the day). Then I had a French Bikini wax, but the beautician thought I had booked a Hollywood so I nearly had a very different end result! She was very friendly, but the beauty treatment room is very small and seemed a little rundown, I was also not 100% sure of its cleanliness. I am happy with the end result but would probably not go back again.