Be The Queen Nail Salon Reviews
59 Caledonian Road, Kings Cross, London, N1 9BU
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1094 reviews
The decor is nice but it is not sanitary. They don’t change towels between customers or even have a paper towel, instead you rest your hands on a dirty stained pink towel. They don’t sterilise the tools. She actually went to a different station, got cuticle cutters and rinsed them under some water and wiped them on the dirty towel at the pedicure station. If I didn’t need to have my nails done for an event I would have left.
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in one line: Disaster - they call it a pedi but it's file and polish
I booked a pedicure, I ended up with a very expensive (25£) file and polish. This salon has just opened round the corner from where I live, I couldn't wait to make it my relax spot, instead I am so disappointed by the whole experience I'll get upset each time I pass by - I won't certainly enter again
With pedicure it's often hit and miss in London, sometimes it's down to the beautician not being up to to the task, usually however it's a salon not hiring the right people, or simply trying to get away with an unprofessional set-up. For Be the Queen it seems we have hit rock bottom in terms of professionality and ethics: the person who gave me the pedicure (and the only person in the shop) had no idea what she was doing, she was just going through the motions of a routine she could not make sense of.
I should have known something was off when she started working on my nails before immerging my feet in the hot water, or when she said she would not cut my nails because she had done it before and the nail got split open in the middle..
We then got to the dead skin part,which is where you can pick where a salon is worth going back to. At this point she got out this cheese grater tool that I have started to see in place of a blade, to which I complained that it would not be effective enough and I would rather her use the blade. Her answer was to be taped, it went along the lines of: the blade?! Oh I know what you mean but you need to know how to use that stuff. People like me can't use it, you need to have been to a proper school for that
I mean, what was I paying for?? For my cousin doing my nails? Was this a random girl grabbed from the street to pet my feet??
Complainig served no purpose, all she could offer was interrupt the treatment, which I imagine happened before as she was very comfortable with the idea. I got to the end and prepared to be robbed at the till, at which point we got to the cherry on the icing. I wanted to pay cash as I had to break a 20, she didn't have any change, didn't want to go and get any change, not want me to go back later with the exact amount. Finally she resorted to opening her own purse, she picked out a 10£ note and offered it to me, that would make me effectively live her a tip of 5£, which was not going to happen after the experience, I would hope it was obvious but apparently not so for her. Eventually she fished out another 5£ and we parted our ways, for good, or until the salon changes hands!
A final note, pretty and new as it is they don't have heating in this salon. I basically had an affair with a little heater than was hanging around but I can't imagine what went through their heads when they were refurbishing the shop a few months ago and said "heating? Nah won't need it!"
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What a find! It’s tempting to not tell everyone how amazing this place is because it’ll make getting an appointment harder but it was amazing! Won’t be going anywhere else now!
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