The room was great and the beautician made me feel at ease and played nice music. I’ve been once before and had a hot wax Hollywood but this time was slightly different. The lady used both strip and hot wax and didn’t seem very confident in doing so. Her colleague walked into the room as I was being waxed which was quite embarrassing. There are quite a few hairs that have been missed. My leg wax was equally frustrating as lots of hairs have been missed. I had to guide her and tell her which direction to pull in which resulted in her re-waxing lots of areas leaving my skin quite sore. I’m sorry but I doubt I’ll be returning.