I booked an appointment, but had to wait 40 minutes to be seen. They almost treated someone else before me until I had to remind them again; despite telling them I was their 2 o'clock when I arrived. I was appalled seeing 2 members of staff not wearing a proper mask or face shield and allowing customers to also come in without a mask. The worst bit about the visit is that I asked for a thick shape and was given a thin one; which upset me as this was my first eyebrow treatment in months.