Relaxer has burnt back of my scalp, hair has been overproccessed and left in for way too long, nearly an hour, has been smelling burnt for days now and texture has gone horrible. Also think the hairdryer didn't help the damage that the relaxer done. Should have trusted my gut and demanded for it to be washed off immediately, just because your hair can take it and you don't feel a burning at the time doesn't mean you continue to leave on, lesson learnt!
Lovely staff, very friendly and welcoming. Beauty room for eyebrows was peaceful and I liked its was a consultative treatment.
However I was a little disappointed with the blow dry. My face got burned and the hairdryer was dropped on my head.
The price quoted here on the app was different than what I was charged, £7 more expensive.
I've been to this salon a few times now. The staff are exceptional, very friendly and make you feel comfortable.
I went into do passion braids, they provided the hair (which is great and for the price in the shops). At first I wasn't overall happy with the outcome so the following day I messaged Madeleine and made an appointment when I was available. She was happy to redo the parts I was unhappy with and completed it to my satisfaction. I really appreciated that. Its excellent customer service.