I've been to this salon a few times now. The staff are exceptional, very friendly and make you feel comfortable.
I went into do passion braids, they provided the hair (which is great and for the price in the shops). At first I wasn't overall happy with the outcome so the following day I messaged Madeleine and made an appointment when I was available. She was happy to redo the parts I was unhappy with and completed it to my satisfaction. I really appreciated that. Its excellent customer service.