I paid £25 for a 1hr 15mins luxury manicure, but only received a 40 minute basic gel manicure. I was aware that because my nails had broken that week that I wouldn't be able to get the french I had booked, but I was unhappy to only have a basic treatment and not be offered any money off. I felt uncomfortable asking for this, but wish I had done so. The therapist was lovely and did a good job, but I do feel a bit cheated.
So booked for 12pm. Arrived at 11.45am fully expecting to wait. Was straight in and realised I'd actually got 12.45pm appointment. So accommodating! Lovely people and a great job done! Thanks x