My beautician was really lovely - I wish I could remember her name! She was polite and friendly and she did an excellent job. I had thought I was booking to have gels but when I arrived she told me that she didn't do gels - I think this is the problem with booking on line - not with her services. The room was nice and clean, she had a nice small range of colours. She did my nails beautifully and I was very happy with the experience. I think I will use her again as she was so friendly and easy to get on with.