They were able to fit me in with very short notice as unlike other salons they are open late on (I believe Tuesday, Wednesday and Thursday) which is great for me when I can't always get in during the day. I was welcomed by Jen and shown straight away into a room which was great as I was able to lie on a bed which was relaxing. Sometimes you just sit in a chair when you have threading but coming from work it was nice to lie down. Jen did a great job and took her time to make sure she did a really good job and I was very happy with the results. I will certainly go back again.