The Lady that did mine and my friends threading took far too long to do them, our first experience was brilliant, we were in n out in 15 mins, she did a great job of our threading and we were very impressed but not this time she took 45 mins, she plonked cream on our faces without ensuring its all rubbed in, I ended up making sure my friend didn't have cream on her face and asked for the cotton wool she used to ensure mine wasn't the same, no tissue given to wipe away hair from our face, when I came home and checked I still had hair she hadn't threaded all over the place - Not Impressed!