I was led to the back room with a lady. Received no towel, nor did she leave the room while I removed my pants or under wear and laid down. Another lady knocked at the door and just opened the door while I was laying there, which I didn't like. She used normal and hot wax. The hot wax was too hot, and I let her know. She said it was meant to be. I'm now stuck at home on a Saturday night with burns to my intimate area.