Lucky to nab a 30 minute massage on the day to alleviate neck pain, I dashed over to the salon and arrived with mere minutes to spare, chiding myself that I'd probably have a form to fill in which may delay the massage start.
Arrived at the salon and gave my name to the receptionist who asked me to take a seat alongside another lady. No forms which was new but meant I was right on time.
The receptionist approached a woman threading eyebrows of another customer and announced me, which seemed a surprise and she replied by asking the receptionist to make up the room.
The receptionist returned a few minutes later to say she had, by which stage the beautician bad finished with the first customer.
Being 6:35 I presumed that meant I was up, but instead she asked the other lady to come take a seat. The receptionist ushered me downstairs to a massage room and said to take my top off.
Not long after the beautician came down and told me to lie face down. Slightly awkward as the table didn't have a head hole and just a folded towel. She then proceeded to massage without saying a word- I'm used to the 'any injuries/what pressure?' chat but fine. It wasn't the best massage to be honest and when she stopped and said she was done I said 'oh that seemed so quick!' As she left the room.
I got changed and came upstairs, ensured the bill was settled then asked the receptionist the time. She hesitated and said 'Er, 6:56...' And I said "Well that wasn't really a half hour massage then - 20mins at best..." she said 'Yeah, sorry.' We stood awkwardly for minute then I shrugged and walked out. Mediocre massage is one thing, but paying for 30mins and getting less than 20 is pretty poor form.