All the members of staff I spoke to were so friendly and polite, but I have to specially mention Sem who was so lovely and did a wonderful job with my hair! I showed him one reference picture - he looked at it just once and my hair actually turned out better than the picture (also, so many people have complimented my balayage after) :D. He was also happy to chat to me and answer all my questions (I talk a lot) so I felt comfortable. Thank you so much Beauty Kulture, I will definitely be back!