Lovely friendly and knowledgable professional therapist. Explained the treatment well. They provide free wifi to let you relax with your iPad/phone during the treatment. The treatment itself is painless, but it's great to be able to watch Netflix to detract from the freezey suction heads on the body. You have to wait I think for over ten weeks to see a result, I hope it works. Which is why I only gave the treatment three stars as I have no clue as to the result yet. I will update the review at that point.