Beauty & Melody - Marble Arch Reviews
19-21 Great Cumberland Place, Marylebone, London, W1H 7AS
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628 reviews
Real Experiences
All reviews are genuine feedback from verified customers, so you know exactly what to expect at each and every venue.I had to wait over 20 mins for the therapist to become available, as the previous appointment had overrun. When the treatment began, the therapist couldn't get the steamer to start, which lengthened the session further. Luckily I wasn't in a rush. The problem was eventually resolved and the treatment itself was pleasant and relaxing. The therapist did not spend much time on extractions, probably I could have done with a little more time, but given she was running late, she did not rush through and I still had a full hour. Apart from the cramped room and the glitch with the apparatus, this was a good experience and one which I would have probably given a higher rating on another day. I will probably try it again.
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A very nice place, with very nice staff - in these terms, I could not have asked for more. The place is classy with a style. Everyone I met was polite and attentive, and not for a moment did I suffer from the lack of a drink.
With regards to the service: I booked half-head highlights with treatment (and cut and blow-dry). My hairdresser was a lovely person, and overall, did a good job.
However, after a week, by dark blond-roots started to show. I am aware it is challenging to cover roots with highlights, especially with one colour, which is very different from the natural tone of the colour; I am certain there is a professional explanation to this phenomenon, however, as previously a desirable outcome was achieved, I expected similar results on this occasion as well.
Besides, after two weeks' time, the blond highlights started to turn into a strange colour, despite the fact that I had been using a professional shampoo for blond hair. This might be a unique and personal misfortunate, but to be honest, I expected more endurance from a L'Oreal product used to highlight my hair with.
My other comment would be that I believe the treatment time was not kept: after applying it to my hair, it was washed off almost instantly (despite previous confirmation by the hairdresser for "leaving me for 10 minutes").
Overall, it is shame, as I really liked the place and the staff, but having had these experiences I do not think I will return.
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My sister recommended beauty & melody and I am so happy with the service I received best place for Caci facial ever!!!!! Luz was fantastic x
Amazing!! Just as they advertised pain free had a session for full leg and will definitely be back for more great staff and best value for money..can't wait to go back thank you guys
This is a lovely venue and a great central location. The therapist was very nice and friendly. She was quick and the treatment was fairly painless. I would definitely go back. My only downside was that she used strip wax rather than hot waxing, but that's just a personal preference.
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