It was slightly awkward to get to as I was looking for a office type building however once I got there I was greeted with the lovely beauty therapist. I have only ever had a Hollywood in the past and forgot the process so she explained everything to me again. I was very nervous but she made me feel very comfortable and relaxed. She was very knowledgeable about her treatments and even gave me a chance to try the hot wax for the more hard to reach and sensitive areas. She removed majority of hairs and explained the tiny ones would not come out as due to new hair growth cycle. I was very pleased with the results. It was very clean and relaxing. I will definitely be rebooking with her for my next treatment. Prices are decent and maybe less expensive than what you would get on the high street.