My second experience at Beauty Plus was great and welcoming as before. My soak off went well (my first experience of this ever, after my very first gel manicure and pedicure). However, afterwards my finger nails were filed down to square shape instead of oval. I was asked to check the first hand and said they were OK but had to fix them when I got home. So they're now shorter than before the soak off, which is a shame because they had grown so well.