There was a lot wrong with this appointment. They seemed surprised that I was there, the nail colours were not organised so the therapist was having to search for the type I was looking for, the colour I picked was old and stringy so I had to pick another one, the therapist seemed surprised that I had booked a soak-off and didn’t do it when I was having the manicure done so the pedicure was cut short. In addition, as someone who had used Beauty Works in the past, I asked if I could use my loyalty card and the owner actually laughed at me for asking when I booked through Treatwell. Just unnecessary.
I’m still giving 3 stars though as the therapist was lovely despite the poor organisation and the manicure lasted the longest I’ve ever managed (admittedly the pedicure was poorer quality as it was rushed).