They weren’t even there! The place was closed when we arrived and there was a number to call. Called but no answer. Then I got a text saying ‘sorry I can’t answer now’!! I texted to remind that we had a pre paid appointment and got a text back saying there was an emergency and she had to leave (no one told us anything beforehand of course). When I asked for a refund I got a very short text saying ‘ We will have to call Tomm very sorry ’ whatever this means. Appalling!
The facial its self was nice, my skin did feel refreshed afterwards from the treatment. For me, unfortunately I found the atmosphere disappointing. The environment wasn’t relaxing with a lot background noise and the fact the therapist wasn’t prepared and having to stop and start to go and get equipment.
The final result was a good one, but the service was very slow and they had to remove the first gel they used as it was cracking and looked weird. Took a lot of time.