I enjoyed my facial, and that I was talked through what she was doing. However you could always here people in the salon above chatting which made it a little less relaxing.
Lisa did a great job with my wax! She was very delicate and it was a much more relaxing experience than other waxes I've had at high end spas. Awarded 4 starts just because I thought the place could have been a little cleaner...still v hygienic but just a bit dusty on shelves and rubbish in the sink. Otherwise a great place and I will definitely go back!