The person who did my relaxer did not know how to do it. She put it the wrong way on my hair and for too long - my scalp was burning. Then washed out my hair but really slowly even though I told her 3 times it was burning with no consideration! She did not seem to understand what I was saying and what a relaxer does. My scalp was really hurting. This am I wake up: my hair stick, like glued !!! because product was not washed properly, scalp still hurts and skin is surely burnt in some area !!