After having to rearrange my appointment because they were short staff I was a little annoyed at having to return on a different day. But when I came back the next day Demi was very welcoming and talked me through every step of the process. Radio was on in the background to help occupy the mind when my eyes were closed. At the end dint give me information about aftercare, I had to ask but other than that no issues and that was only a slight thing!!