I booked in with Danielle to get a balayage and turned up to find out a 17 year old was doing it instead and I was given no warning or apology that Danielle wasn't in - even when she turned up halfway through my appointment. Ellie was lovely and is clearly very good for her age but my hair is definitely not as good as it would have been if Danielle had done it and I also still had to pay the same price despite the quality difference. But thanks to Ellie - definitely got a future ahead of her