On the massage service: Eva was very professional, tailored the massage perfectly. It was a last minute booking which ended up being a fantastic little treat for myself.
To the salon owner: You should really invest in staff training. Receptionist has no customer service skills what-so-ever, focused on her mobile phone rather than noticing the mess in the reception area; didn't explain why my appointment was delayed; didn't seem to have informed masseuses about awaiting clients...etc.