No trimming of hairs, no antiseptic treatment/cleansing before the wax, no pre-wax oil application. No aftercare. Technician was lovely though. Card machine was broken. The place was also really small and I could clearly hear the conversation the other patrons were having.
I had two different members of staff attend my nails (shellac removal and classic manicure) and they were both warm and welcoming. They were efficient and did an excellent job.