Ben Health & Beauty Centre Reviews
96 St. John's Road, Clapham, London, SW11 1PX
Check availability and book onlineReviews are written by customers after their visit.
573 reviews
Cold room, left waiting 20 minutes and no extra time. Worst massage I've had in London wouldn't recommend at all. Very rude and unwelcoming!
Therapeutic Massage
Relaxing massage. This is not a traditional thai-style professional massage, more of a general rub over but it was enjoyable and duration was an ample hour.
Therapeutic Massage
Shocking customer service...
1. I was 10-mins prior to the start time of my appointment I was phoned to say they double-booked asked if I could be seen in 30-45 mins, said I specifically booked the time to fit with my schedule and I was a few streets away, then told the other appointment had cancelled and I could keep my original time as if they were doing me a favour.
2. Upon arrival I was told that the Chinese Massage I booked for was £5 more than the value I paid for the Chinese Massage I paid for via Treatwell. Said that I could have a normal massage or pay £5 cash for the treatment I booked. Said no thank you - I felt conned - and agreed to have a 'normal massage' despite this not being the treatment I booked.
3. Massage Therapist didn't speak to me, I suspect she didn't speak English. Literally didn't say anything other than 'OK?' three times during treatment.
4. The ambiance of the venue is lacking, wouldn't return for another treatment.
Customer service aside, the massage was firm and I left the venue feeling relaxed from the treatment despite my shocking experience with the front of house staff.
Deep Tissue Massage
Turned up to the venue after booking online and was informed that there were no ear candles remaining. I understand they had tried to call me, but had not left any messages.
Ear Candling
It was not a deep tissue massage, the therapist stopped the treatment 50 minutes into a 1 hour treatment and rather begrudgingly massages my face for 10 minutes at the end when I said the time was not up. There was no music, someone else actually came into the room during my massage and had a conversation with my therapist as if I wasn't there. Overall I would never go back and I would not recommend. I was made to feel like a nuisance.
Deep Tissue Massage
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