Went in for a brow wax, had grown them out and specifically asked for just a tidy up, no change to the shape of the brow.
The tail ends of my brows were completely waxed away, leaving me with straight brows with no arch, and they were not equal in terms of thickness or length. Wish I’d never gone to have them done as I’m now having to regrow them for another 2-3 months. After using benefit on a regular basis, I will only go back to them for my brows... Refund not offered when I complained.
Nice, well-kept place. Unfortunately, the beautician’s approach to solving a problem she created (of course,accidentally!) was far from treating a customer fairly. I felt she was annoyed with me for pointing it out. I had no gain in making things up. It definitely could have been addressed better with a few ways to fix it, they did have resources but no real desire to help. I felt like she was blaming me instead. I left the place feeling disappointed. But I wish them best of luck in future