I booked my appointment 2 weeks in advance. Pierre rang me and left a voicemail 1 day before it saying that they could no longer accomodate it. i phoned back and was able to move my appointment by half an hour so this was no major issue. Having never been before I found the venue qhiye difficult to find as it is actually upstairs from a hairdressers with no signs or indiciation of this anywhere. I happened upon it having gone into the hairdressers loosely by chance to ask if they knew where it was. I had booked in for a hot hollywood wax. I was directed into a small basic room and told to get ready. The door was left open. I closed it myself and undressed. The room was clean enough, not especially nice but no real complaints. The girl then came in to ask what I had booked in for, something I would expect her to know but I was happy enough to confirm it. She then began to prepare strip wax. I questioned this and explained that I had booked for a hot wax. She left the room to confirm this and came back to tell me that I would have to book in for another time to get a hot wax as they didn't have any staff in trained to do so. I asked if a strip wax would be cheaper as I would usually expect it to be as it is quite unpleasant down there. She left the room to check, came back and said no. I opted not to pay around £35 for a painful strip wax. So having booked the appointment 2 weeks in advance they could not organise themselves around the time I was originally booked for and then allowed me to come in anyway at a time where they had no staff available to to do the treatment I had booked for. I dressed and walked out as hairy as I'd walked in with no apology from them nor an attempt to book me back in having got my vagina out to a stranger for no reason.