The overall experience was okay. The salon picture advertised isn’t true. It’s in room located in an old building, door says “Scott’s hairdressing” & has two chairs available. I showed a picture of a cool toned balayage & my hair colour turned out nothing like it. It looked very warm compared to what I wanted. My hair also had to be toned twice. The haircut itself was okay & Natalie was lovely. She offered me to go back to tone it again if I’m unhappy with it, but don’t think I’ll revisit.