Vicky was ready for me as I walked in (I'd warned them 'I'd be slightly late and the reason and they were really understanding). It was clear Vicky was experienced when she asked what I wanted and gave me advice. Another lady gave me a wonderful head massage whilst washing my hair and then vicky gave me a fantastic cut and styled it exactly how I'd hoped. We had a good conversation and I was made to feel relaxed and looked after. I would be very happy to go back.