I've not been to the hairdressers for years so my hair was in a bit of a state but Lydia was totally non-judgemental. She listened to what I wanted and took onboard everything I said about how much effort I was happy to put in (very little), my lifestyle (daily cycle helmet), and the weird things my hair is prone to do. She talked me through what she thought and checked with me at every stage of the process. I'm delighted with the results, it's perfect for me, low effort and super flattering.