Not sure how business keeps on running. The people had no idea of my reservation; their system was down. The personnel kept on interrupting my manicure running other errands in the shop. There is a very limited range of colours to choose from; most bottles were dusty, which make you wonder how long they have not been used for. The result was acceptable, although my manicure cracked the first night-maybe not their fault. I was charged £25 rather than £20 shown in their website pricelist.