Very unimpressed. Could not find my booking, which I had made online. Then a therapist can inside who had been smoking outside and started to do my nails without washing his hands. Then they were about to use drills to take off the gel shellac I had on my nails, but I asked not to as it damages your nail and I wanted them soaked. He then used a nail file and still filed far too low down and damaged the tops of the nails, and also damaged my cuticles with the file which bled after!