There was a mix up with the app as I chose 7:45 appt and it went through as 7:30. I arrived at 7;40 and while still accepted, got a bit of an attitude which seemed undeserved given I genuinely thought I was arriving 5 mins early. The therapist was not v willing to talk through the treatment.. felt like pulling teeth to get her explain what type of laser it was. She did the treatment well and v quickly. I'm still not really sure which laser was used so unsure if I'd return. I'm not particularly inclined to return but I wouldn't dissuade anyone else from going... just make sure you're on time and also if you decide to pay in person instead via TreatWell then bring cash.