I turned up on time for my appointment, but had to wait for 20 minutes or even longer for reasons that I wasn't given. And it would've been nice to be at least offered a glass of water, if nothing else. The deep tissue massage was nice. The therapist was quite attentive and responsive to my feedback. The treatment room is poorly insulated, so could not fully relax due to the traffic noise from outside and the talking inside. Overall would recommend, but there are definitely areas that could be improved.