Jem was so lovely and put me at ease right away. However we started 10 minutes late and overran by 20 minutes. The wax didn’t feel very methodical - when I got home I found there were quite a few patches of hair on my legs that had been missed. I’d asked for a bikini line only instead of a Brazilian but sort of ended up with a Brazilian anyway, and unfortunately it was off centre! Love the atmosphere at Calm but won’t be going back to Jem sadly.