Jem was very friendly and professional. The room is quite small, but got everythign you need, plus bed ias always nicely done with fresh towels and rose petals. You also get nice, relaxings music and great smell from candles/sticks. Leg waxing was qood and Jem also offered a free return visit to catch any bits she may have missed within 3 days of the original treatment. Was there 2 times already and would defenitely come back again.