Booked a colour but wanted highlights. They were very accommodating despite it being the end of the day and highlights taking about an hour longer than a colour!
Had a great experience at Bounce, the staff were friendly and professional and catered to my needs appropriately.
Thanks so much for my new hair! Love it
I booked a 10am appointment. Arrived at 10, and there was one member of staff, who was just starting to cut someone’s hair. Another customer and I both had 10am appointments. She called a colleague to say there were two customers waiting (I know this because I overheard - no information was passed to us as customers). The staff member who was due to do my waxing and the other lady’s eyelashes arrived at 10:15 and informed me it would be another 15-20 mins to wait for the wax to heat. I abandoned the appointment and left to go elsewhere. All in all, a waste of everyone’s time !