Quite disappointed with our spa day experience. We arrived and were told the changing facilities were being refurbished so we needed to change in the poolside changing rooms upstairs, no individual cubicles, lockers didn't work. Collected robes and slippers, which I paid extra for, to be told no slippers. We had to walk around the venue, including bar area, bare footed. Sauna wasn't working, disabled access not great, ventilator in spa pool too cold. However, food and drinks were nice in bar.