On arriving in the spa we were met by a gentleman (didn’t get his name ) who welcomed us and explained where everything was, all the facilities and confirmed when our treatments were.
Jacqui our therapist was welcoming and explained our treatments checked we were comfortable.
My treatment (massage) was very soothing and felt very professional.
My wife’s facial was quote “amazing” with the Elemis products.
Five star experience and would recommend to anyone.
Not enough lockers , too busy , saw an attendant take a dirty towel out the bin to mop the floor with. Therapists seem inexperienced. We’re left waiting for our afternoon tea for half an hour