Beauty treatment was the best. However I did ask that we were treated together but when got tjere tjey did not have a room big enough to have treatments together. Spa area could do with a freshen up. Especially ceilings. Floor was very slippery, slippers provided but they had no grip. Slipped on several occasions, my daughter did too and she is pregnant so possibly not a good idea to wear slippers on wet floor. Our room was ok. Showing signs of being tired and not well laid out. Mirror in the wrong place. Also old radiator i the bathroom so it wad noisy and too hot, we could not turn it off. Everything else was amazing especially the staff, very helpful
Myself & my niece visited this venue for a Spa weekend. We have absolutely no major complaint but there were a few things that could be improved. The Spa could be a bit cleaner & small repairs to tiling & pillars would make a big difference. The treatment itself was flawless. We absolutely LOVED our full body massages. The therapists were so lovely & the rooms were very clean, well presented & peaceful. Our bedroom was lovely & very clean. Our meals in the evening were fantastic but breakfast was abit hit & miss. Still satisfactory though. Hotel staff either very helpful or need serious retraining in customer service. Both mornings the waitress literally took our breakfast plates from under our noses without even asking if we were finished just because we weren't using our cutlery at that exact moment. NEVER experienced that before anywhere else !! The hotel is too big for one lift too & the lift couldn't be slower. We still had a fab weekend but would try somewhere else next time instead of revisiting this hotel.