Disgusted that both our swimming costumes and silver rings went discoloured after using the Jacuzzi on saturday . Costumes were "bleached" even more disgusted that hotel blamed our washing powder not the facilities!! Spa manager refused to even talk to us. Even receptionist agreed with us but nothing could be done.Have written to customer services but as yet email not even acknowledged...very very disappointed. Won't be recommending or using again .
I visited Hallmark Bournemouth with my daughter following an Xmas gift. We were made to feel very welcome and the treatment room was clean and comfortable. I felt relaxed and pampered.
I would have liked a little more time between treatments as I felt a little rushed, due to another client booked immediately after me.
Service at lunch was excellent.