Hotel staff very friendly and helpful, spa reception a little confused about our booking had to forward my email of confirmation to them there and then! Also asked for more payment ... all payments had been made at time of booking and was a treat for my sister in law so didn’t want to really discuss money in front of her. Changing rooms cramped only one locker of around 20 had a key. Pool nice, jacuzzi very pleasant.. relaxation lounge nice but could have been more sound proofed as a noisy group using the pool... beauty staff excellent massage wonderful, although the doors of the treatment rooms had been painted that morning so were warned about wet paint! Afternoon tea area a little tired, furniture could do with replacing, food nice, staff helpful and pleasant.. an ok visit but wouldn’t choose to go again to this particular hotel sorry guys 😪
Facilities looking very tired and shabby. No water in machine. Too much chemical in jacuzzi. Speakers playing relaxing music really distorted and crackly spoiled the relation room experience. Everyone moaning.Changing rooms grubby. Door always left open to generator room really noisy and didn’t look good. Staff wonderful. Told spa getting a returb soon. Great news as so needed.