The staff were all very friendly and welcoming however the spa could do with some TLC. It seemed tired with broken tiles and changing facilities very small and grubby looking. There was no relaxing music in the spa area for a good hour and then it came on. The spa was relatively tidy but the steam room had a strange musty smell and it became apparent others noticed this as after a few hours a staff member appeared to be adding essential oils and then it smelt much better. The treatments were lovely and very professional but treatment beds were incredibly hard and not overly comfortable in comparison to others I’ve experienced.