The staff in the spa were all very friendly & helpful & the lady who did my mini pedicure was lovely but the whole cleanliness of the spa was disappointing! The floor was so slippy, even when walking with care my friend & I nearly went flying more than once! There were used plasters around one near the jacuzzi & 1 in the aromatherapy room, the jacuzzi was so hot it almost felt like the jets were burning at times! There were dressing gowns & towels all over the place making the place look messy! The ladies changing room was very grim especially the shower & later on that day part of the ceiling fell down! Overall the whole spa could do with a makeover! Luckily I purchased our spa day through a deal site but I would’ve been extremely disappointed if I’d paid full price! To finish off the afternoon tea was nice but the sandwiches didn’t seem to taste of anything & I think this can also be improved! I think it could all be lovely just needs a bit of a make over & some rubber non slip mats for safety.
I treated my daughter for her birthday and we had a lovely relaxing day. The treatments were fabulous and Alice our therapist was so lovely. The only slight negative for us was the scones were a bit more like rock cakes! Apart from that we had an amazing day and will definitely go back again.