Bournemouth Westcliff Hotel Reviews
7 Durley Chine Road, Bournemouth, Dorset, BH2 5JS
Check availability and book onlineReviews are written by customers after their visit.
2860 reviews
SEEMED LIKE A GOOD DEAL until staff informed us the pool heater was broken and it couldn't be fixed until next day. Hotel room locks weren't working either so we had to ask for a member of staff to let us I the room every time. Didn't feel like we were compensated by being given a drink each...we didn't go there to drink! Staff were lovely though bless them they were up against it!!
Swedish Massage
On arrival our booking was for another day although it shouldn’t have been, they did fit us in but jacuzzi and pool freezing cold due to boiler issues. A free drink at the bar was offered as compensation! The Spa changing facilities were too small and scruffy and dirty. Although the staff tried to be helpful they clearly didn’t know the answers to simple questions about their facilities. The bar area was in need of a good clean and the furniture was broken and scruffy, including the sun loungers around the pool. I have never written a bad review ever but feel on this occasion it’s a necessity. This spa experience was a gift for my birthday from my daughter and to be honest I feel she wasted her hard earned money.
Swedish Massage
Needs a good scrub, loungers by the pool are only fit for the bin. Treatments were good
Swedish Massage
The place is falling down, tiles missing, pipe burst no heat in the pool or jacuzzi. Needs a refurb. The only upside was the therapists, highly skilled all 4 of us enjoyed our treatments.
Swedish Massage
Superb stay, never been somewhere and left feeling so relaxed, treatments were superb. Would definitely visit again
Classic Facials
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