Receptionist on spa not overly friendly. Disappointed as the jacuzzi wasn’t working. only one changing room out of two locked. Pool was cold. Robe was dirty. Overall place wasn’t the cleanest. However, treatment was nice.
We had a cream tea booked for 2pm which finally arrived at 2.45 with the scones very crunchy and burnt!
The treatment was good and the beatician professional. But the facilities/cleanliness and restaurant experience let it down. The changing rooms needed some tlc especially the shower. More hooks needed in the changing rooms. The soap was clearly not Gilcrest and was quite gungy which didn't make me want to use it.
The restaurant was understaffed and the afternoon tea consisted of one scone that had clearly come out of the freezer and been reheated.
the spa was brilliant with all the facilities, jacuzzi, pool, sauna and steam rooms. My massage with Lisa was the best one I have had, she was conscious of the pressure and had my well being always to the fore. Well done, a very enjoyable experience