Absolutely loved the spa. Good value, very attentive staff. Only disappointment was our food included as part of the deal. Voucher stated lunch but afternoon tea was provided instead. One tea was gluten free and bread was inedible. Also asked for reassurance it was nut free but my daughter had a mild reaction so there was a trace of something that fortunately didn't provoke a full reaction. All other teas were delicious and restaurant staff friendly.
It was very difficult to contact the Spa reception by phone. I tried leaving two emails and three phone messages and had no response.
Overall the staff in the hotel were excellent.
Room was good and warm. Wish I could say the same for the public areas which were very cold. No heating on. I was cold in the bar and restaurant. This will definitely put me off from visiting again.
Food in restaurant was good but not good value for money. However, breakfast was excellent.