The member of staff who carried out my massage was friendly and efficient and very welcoming. However, I waited at the reception desk for 10 minutes before anyone came to acknowledge me - if you are new to the spa, as I was, it would be helpful to have a member of staff on the reception desk to greet you.
A lovely hotel with very pleasant staff! Very accommodating and an amazing massage. I'd never had one before and the lady was so comforting. Well recommended!