Bournemouth Westcliff Hotel Reviews
7 Durley Chine Road, Bournemouth, Dorset, BH2 5JS
Check availability and book onlineReviews are written by customers after their visit.
2754 reviews
The spa facilities are ok at best, the showers in the spa treatment rooms were a lot cleaner than the other shower I used after I tried out the hotel gym facilites (the showers were really dirty & are located near the spa but not in the treatment rooms), the customer service varied e.g. the bar staff and general reception were polite and helpful, a mix bag however with the spa staff who at one point I felt was very rude and complained to reception (please note this was not all spa staff just a select few). The enzyme mud wrap really did nothing for me personally, I just felt very thirsty after and my skin felt exactly the same.... when asking the beauty therapist about what was in the wrap she did pull out the big plastic tub and read a few of the ingredients e.g. caffeine. I felt I could have done this treatment myself at home, the massage on my head was very brief & minimal, along side the same massage oil being placed in my face (which I washed off once back to my hotel). My hotel I was staying in was different from this one and I had travelled to Hallmark Spa hoping for a relaxing experience based on the reviews. Overall I felt not relaxed at all when leaving (actually more stressed to be honest... i just wanted to leave asap) and I really do wish I saved my money, headed down to the beach or something else etc. I personally did not enjoy this experience and I hope the hotel takes this feedback in to consideration for the future.
Turned up and room wasn't ready for 1 hour after we were supposed to check-in. Spa pool was too cold to enjoy it and maintenance staff kept faffing with cupboards etc.
Food was nice and breakfast had a lot of choice. Room was very nice and clean, bath needed de-limescaling as the base of it was dirty.
Visit was ok with some minor problems.
SwimmingShow all…
Staff were amazing!! Bathroom could have been better, using the shower flooded everything. The room was a little on the small side but overall a fantastic stay.
SwimmingShow all…
Nothing was too much for the staff there, they bent over backwards to accommodate us and make our stay more comfortable. My husband loves saunas so we were a tad gutted that the sauna wasn't in working order but everything else was fab - the food, facilities, general atmosphere, staff etc etc. We would definitely visit again. The hotel was also very accommodating of our 11 month old daughter, such as arranging appropriate food for her, making a cosy cot ready for her etc. We were so happy with our experience...
Thank you
Jay, Chet & Serene Mander
AromatherapyShow all…
Goodnights stay along with the three course meal and breakfast in the morning. Will definately go back again for another lovely weekend break.
SwimmingShow all…
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