Have been to this hotel before and it is always beautiful. Reception were friendly professional & welcoming. Room was ready early so added bonus. Room was lovely large airy and spotlessly clean. Lunch, dinner & breakfast were included in our package all were delicious with a good varied menu. Unfortunately there seems to be some miscommunication with their booking system I telephoned the hotel direct & booked lunch dinner & our Spa treatments but upon arrival no record of my bookings could be found. Not a problem for lunch & dinner but the Spa was completely full & we were unable to have our Spa treatment which was very disappointing as this was one the main reason for our stay.