The shower in the men’s changing room was broken! There was only one shower!!
There was only one shower in the ladies where there was a queue!
The conservatory pool area was cold and noisy.
There were no flip flops provided
However, the restaurant food was delicious.
We had a really relaxing day at the spa & enjoyed the neck/ shoulder massage & facials so much we both nearly fell asleep during our treatments! The lunch was also excellent with generous portions & really tasty food. We would definitely recommend this spa day & would like to return.
We both have health conditions that requires us not to have caffeine. We asked a few times for decaf tea but were told the hotel don’t have decaf teabags. Seems odd for a spa hotel not to be aware of decaf teabags as available everywhere else!
On the second day, we were in our room and mid afternoon it was very cold. We went to reception to ask for the heating to be turned on and were stunned to be told that guests had said the hotel was too hot! Really in December! Didn't believe a word of it.